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The program shows that people with standard mood fluctuations diagnose themselves as abnormal. They then present themselves at psychiatrist's offices, fulfilled the diagnostic criteria without offering personal histories, and were medicated. The alleged result was that vast numbers of Western people have had their behavior modified by SSRI drugs without any strict medical necessity.
Curtis explains how, with the "robotic" description of humankind apparently validated by geneticists, the game theory systems gained even more hold over society's engineers.
Game theory worked its way into civil service and the belief came about that those stating they are working in government to help public good should be fired as they must be lying. Only those who worked based on meeting targets with incentives should be rewarded. But people cheated the faulty system sometimes at the expense of safety of others as in the case of hospitals.
The program describes how the Clinton administration gave in to market theorists in the U.S. and how New Labour in the UK decided to measure and provide targets for everything it could including several things that are unmeasurable. This created a government that was sacrificing the greater good to appease immediate and often trivial desires of focus groups.